Shipping policy

Order Processing Time

All Comfior orders are processed Monday–Friday (excluding holidays). Once your order ships, you will receive a confirmation email with tracking information.

  • Processing Window: Orders are typically processed within 2–3 business days before being handed off to the carrier.

  • Please ensure all shipping information is correct at checkout to avoid processing delays.

Where We Ship

We are pleased to offer shipping to the following regions:

  • North America: United States (including Alaska and Hawaii), Canada, and Mexico.

  • European Union: All EU member states.

  • Australia & Oceania: Australia, New Zealand, and surrounding island nations.

International Shipping Note: Shipping rates are calculated at checkout. Please note that duties, taxes, and customs fees are the responsibility of the customer and are non-refundable.

Shipping Carriers & Delivery Times

We partner with UPS, USPS, FedEx, and DHL to ensure your Comfior wedge pillow arrives safely. We select the best carrier based on your specific location.

  • Estimated Delivery: Standard shipping typically takes 7–14 business days once the package has left our warehouse, depending on your global region.

  • Please Note: Delivery times are estimates and may vary due to carrier volume, weather, or peak seasonal demands.

Shipping Costs

Shipping costs are calculated based on weight and destination and are displayed clearly at checkout. Keep an eye out for Free Shipping promotions, which will be marked on the site when available.

Tracking Your Order

  • As soon as your order ships, you will receive a confirmation email containing your tracking number.

  • Please allow 24–48 hours for the tracking information to update once the label has been created.

Incorrect Addresses & Delivery Issues

Please double-check your shipping address before finalizing your order. Comfior is not responsible for:

  • Incorrect or incomplete addresses provided by the customer.

  • Carrier-specific delays or packages marked as “Delivered” by the carrier.

If a package is returned to our facility due to an address error, we will contact you regarding reshipment (additional shipping fees may apply).

Shipping Damage

We want you to start your journey to comfort immediately. If your order arrives damaged, please contact us within 7 days of delivery with:

  1. Your order number.

  2. Clear photos of the external packaging.

  3. Clear photos of the damage to the product.

Questions?

Our team is here to help you get the rest you deserve. Email us anytime at: trycomfior@gmail.com